| Services
and support packages |
| Dacon have designed several levels of service contracts
to meet your requirements. The flexibility of these
options ensure that Dacon can provide the level of service
you want. Backed by Dacon’s in-house product management
team and their network of suppliers, they are able to
offer in-depth advice and support for their entire product
range. |
First Line Support:
(This includes site visits during maintained hours only
and back to base repairs. An advance replacement service
is available at cost and any site visit requested outside
maintained hours will be charged in accordance with
Dacon's prevailing rate.) 1st Line Standard support:
09.00 to 17.30 Mon to Fri 1st Line Standard Plus support:
08.00 to 20.00 Mon to Sun 1st Line Executive support:
24/7 365 days. |
Second line Support:
(This includes a back to base repair service for warranty
goods only. All other repairs will be chargeable and
requests to site will be chargeable at Dacon's prevailing
rate.) 2nd Line Bronze telephone support: 09.00 to 17.30
Mon to Fri 2nd Line Silver telephone support: 08.00
to 20.00 Mon to Sun 2nd Line Gold telephone support:
24/7 365 days. |
